AI visibility for local businesses
Your customers ask AI assistants who to call. Kindword checks what seven of them say about your business every day and flags anything wrong. Dig into every answer whenever you like, or just read the Monday note with the fix that matters most.
2,400 dentists, lawyers, clinics and 180 agencies
read their note this Monday.
Your Monday note · Week 14
Bright Smile Dental, Austin
AI recommended you in 31 of 120 answers.
This week’s fix · about 10 minutes
Gemini says you’re closed Saturdays. Add your Saturday hours to your contact page and Google Business Profile.
Every day, we ask
Why it matters
People used to ask a neighbour who to call. Now they ask ChatGPT, and it answers with two or three names. If yours isn’t one of them, the customer never knew you were an option.
Who’s a good emergency dentist in South Austin?
Here are three well-reviewed options:
Bright Smile Dental isn’t named.
Real questions, real answers
It recommends some places, forgets others, and gets the hours wrong more often than you’d think. Here are a few of the 184,000 answers we read today.
Fact checks
Old hours, retired prices, services you stopped or never offered. Tell us what’s true once. We check every answer against it and trace each mistake back to the page that taught it.
What AI says about Bright Smile Dental
This week
Hours
“Closed on weekends”
Gemini, AI Mode
7 answers
Services
“Only handles family law”
ChatGPT
12 answers
Prices
“Cleanings from $79”
Perplexity, from a 2023 blog post
4 answers
Insurance
“Accepts Delta Dental”
ChatGPT, Claude
18 answers
Area served
“Serves South Austin and Buda”
AI Overviews
9 answers
Bookings
“Not taking new patients”
AI Mode, from an old directory listing
2 answers
How it works
We do the asking, reading and checking, every single day. You do the one small thing only you can do, when you have a minute.
i.
Every day
We ask
The questions your customers ask, across seven AI assistants, from your town.
ii.
Every answer
We check
Were you recommended? Who was picked? Are your hours, prices and services right?
iii.
Monday, 8am
You read
A short summary with your score and the fix that matters most. Every answer and fact check is in your dashboard.
iv.
When you’re ready
You fix
Follow the plain-English steps and tick it off. Next week’s note confirms it worked.
Made for your kind of business
Your one fix
A two-minute summary of the week, with every answer behind it one click away in your dashboard. Here’s what Bright Smile Dental got this week.
Your score
How many answers named you as a good choice this week, the trend over the last three months, and which assistants moved.
Recommended this week
31 of 120 answers
+6 this weekPicked instead
The competitor named most often when you weren’t, and the reason AI gave for picking them.
Lakeline Family Dental is a good choice. They’re open Saturdays for emergencies and take most insurance.
Named instead of you this week
This week’s fix
The change that will move the most answers, with the exact words and where they go. Every other fix is ranked in your dashboard when you’re ready for more.
Paste this
Saturday: 8:00am – 2:00pm. Same-day emergency appointments available.
Proof it worked
We re-check after every fix and show you what changed, so you know the ten minutes were worth it.
Answers quoting your insurance list
9
up from 2
Works with your AI
Connect Kindword to the assistant you already use. It reads what’s wrong each week and makes the change, with your approval.
What’s AI getting wrong about us? Fix it.
Read this week’s Kindword note
Gemini says you’re closed on Saturdays in 7 answers. I added your Saturday hours to the contact page and drafted a Google Business Profile update.
For agencies
Your clients are already asking whether ChatGPT recommends them. Kindword lets you answer for all of them: a Monday note under your logo, a fix you can bill for, and a free grade that opens every sales call.
Maple & Main Marketing
22 clients · notes go out Monday 8am under your logo
| Client | Recommended · this week | Wrong facts | This week’s fix |
|---|---|---|---|
Bright Smile Dental Dentist · Austin |
26%+6 |
1 wrong | Weekend hoursDone |
Achebe & Hart Law firm · Columbus |
41%+3 |
None | Flat-fee pricing pageTo do |
Glow Med Spa Med spa · Scottsdale |
12%−2 |
3 wrong | Update retired Botox priceTo do |
Bayline Plumbing Plumber · Tampa |
33%+9 |
None | “24/7” on homepageDone |
Rosewood Animal Clinic Vet · Portland |
48%0 |
1 wrong | Exotic pets pageTo do |
Compared
| Question | Kindword | AI visibility dashboards | Local SEO agency retainer | Asking ChatGPT yourself |
|---|---|---|---|---|
| Made for | Owners and their agencies | In-house SEO teams | Their clients | You, by hand |
| What you get | Every answer, plus the top fix each Monday | Charts to interpret | A monthly report | One answer, personalised to you |
| Catches wrong facts | Every answer, every day | Sometimes | Rarely | If you spot them |
| Reads local answers from your town | Yes | Usually national | Depends | Only where you are |
| Price | From $49/mo | $29 to $1,000s/mo | Often $1,000+/mo | Your time |
Why weekly works
AI answers change slowly. They reward businesses whose facts are consistent and current. A competitor that published 40 posts in March and stopped is now losing ground to one that fixed one thing a week.
Recommended in AI answers
Two dental practices, same street, same 120 questions
One fix, four weeks later
“Emergency dentist open Saturday in Austin?”
A few options with weekend hours include Lakeline Family Dental and Capitol Dental Care. Call ahead, as most practices in the area are closed on weekends.
“Emergency dentist open Saturday in Austin?”
Bright Smile Dental in South Austin takes same-day emergency visits and is open Saturdays from 8am to 2pm. Lakeline Family Dental is another option further north.
Customer stories
What AI was getting wrong about three businesses, and what they changed.
+34%
Saturday bookings in six weeks
I read it with my coffee on Monday and I’m done by the time it’s cold. I had no idea Google thought we were shut on weekends.
Fix: listed Saturday hours on the website and Google Business Profile.
Dr. Casey Moreno
Bright Smile Dental, Austin
3×
estate planning enquiries
ChatGPT was telling people we only do family law. We’ve done wills for twenty years. One paragraph on our homepage and it stopped.
Fix: added an estate planning section with flat-fee prices.
Robin Achebe
Achebe & Hart, Columbus
+41%
after-hours calls in a month
Google’s AI kept telling people we close at five. We run emergency calls around the clock. One line on our homepage and the night calls came back.
Fix: added “24/7 emergency service” to the homepage and Google Business Profile.
Morgan Ellis
Bayline Plumbing, Tampa
Pricing
Every plan reads all seven AI assistants, every day. Not sure yet? Start with a free AI visibility grade.
Local
For one shop, practice or office.
$49/mo
Growing Most picked
For a few locations or real competition.
$129/mo
Agency
A note for every client, under your name. $16 a client.
$399/mo
Still wondering? Reply to any note. A person reads every one.
How often AI assistants like ChatGPT, Google AI Mode and Gemini mention and recommend your business when people ask for one, and whether what they say about you is true. You may also hear it called AEO (answer engine optimization) or GEO.
Most are dashboards for SEO teams at bigger companies. Kindword reads answers from your town, checks your facts and keeps everything in one dashboard. Then it tells you, in plain English, where to start each week.
No. Every fix comes with the exact words to paste and where to paste them. If you’d rather not, press “Do it for me” or forward it to whoever looks after your website.
No, it makes them better at AI. Many agencies already use Kindword for their clients. If yours doesn’t, send them our way.
Yes. Add Kindword as a connector in Claude, ChatGPT, Codex, Cursor or any MCP client. Your assistant can read your answers and fixes, and make changes for you to approve.
ChatGPT, Google AI Mode, Google AI Overviews, Gemini, Perplexity, Claude and Microsoft Copilot. We read the real consumer answers, from your location, not a developer API.
Yes. Your dashboard has every question, every answer from every assistant, every fact check and every competitor, and you can filter and export it all. The Monday note is the short version: we rank every fix by how many answers it will change and lead with the top one.
Get your free grade now. Your first Monday note arrives the following week.
